Refund Policy

Refund Policy.

At WarmieWonders, customer satisfaction is our priority. Please review our refund and return policy below for more information on how we handle defective, damaged, lost, or stolen items.

Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of receipt. Kindly provide images of the product to facilitate a quick resolution. We will promptly issue a replacement or a full refund, depending on your preference.

Items Lost in Transit
By placing an order with WarmieWonders, you agree to the shipping times provided at checkout. While we strive to ensure timely delivery, please note that external factors (such as customs inspections) may occasionally cause delays. If your order is delayed beyond the stated shipping timeframe by more than 10 business days, please contact us. We will be happy to send a replacement order or issue a full refund.

Returns 
We accept returns for a full refund if you are not satisfied with your purchase. Returns must be initiated within 7 days of receiving the product. Please contact us directly to initiate the return process, and we will provide you with the necessary instructions.

Lost or Stolen Packages
WarmieWonders is not responsible for packages that are reported as lost or stolen after being marked as delivered. If you believe your package is missing, please contact us, and we will provide delivery confirmation details, including the address, tracking number, delivery date, and carrier information, to assist you in resolving the issue.

For any questions or assistance, please reach out to us at support@warmiewonders.shop.